Refund policy

Refund & Returns Policy — SHAH & SONS

Last updated: July 2026

At SHAH & SONS, we are committed to delivering quality products and a smooth shopping experience. Please read this policy carefully before placing your order.

1. Damaged Items

If your order arrives damaged, please contact us within 30 days of delivery at syed6816@outlook.com with the following:

  • Clear photos or video evidence of the damage
  • A screenshot of your complaint showing your name, date, and description

Upon verification, we will arrange a full refund or replacement at no additional cost to you.

2. Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please reach out and we will investigate promptly. Dispute eligibility timelines are as follows:

Region Eligible After
United States 45 days from dispatch
Brazil 110 days from dispatch
All other countries 60 days from dispatch

Important: If tracking confirms delivery, we cannot process a refund unless you provide an official non-delivery certificate issued by your local post office with an official seal.

3. Wrong Item Received

If you received an incorrect product, wrong color, or wrong size, contact us within 30 days of delivery with a photo and a screenshot of your complaint. We will arrange a replacement or refund promptly.

4. Customer-Related Issues

We do not support refunds or reshipments for issues arising from customer error, including:

  • Ordering the wrong size or SKU
  • Providing an incorrect shipping address
  • Simply not liking the product

In such cases, a return with refund may be considered, provided the return is initiated within 30 days of receiving the order. All return shipping costs must be borne by the customer.

5. Non-Refundable Situations

We are unable to process refunds or replacements in the following circumstances:

  • The order status is closed at the time of the dispute
  • Third-party tracking information is untraceable
  • Damage or delay caused by force majeure events (epidemic, war, earthquake, flood, storm, customs inspection, etc.)
  • Only the packaging box is damaged while the product remains intact
  • Package returned, discarded, or detained due to the customer's failure to comply with customs clearance requirements
  • Tracking information deleted by logistics companies or local post offices

6. Shipping & Coverage Limitations

Certain shipping methods do not provide tracking in all regions. We cannot accept disputes for orders shipped via: PostNL, Electric PostNL, CJPacket Eub, CJPacket Postal Route, CJPacket Postal, or CJPacket Railway Economy.

Additionally, due to international logistics limitations, dispute support is unavailable for orders shipped to certain countries including Pakistan, Bangladesh, Nigeria, Iraq, Iran, Syria, Yemen, and others. Please contact us before ordering if you are unsure whether your country is fully covered.

7. Returns

All returns must be initiated within 30 days of receiving your order. Please note:

  • International return shipping costs are the sole responsibility of the customer
  • Return shipping can be costly and may take up to 3 months to process
  • We strongly recommend contacting us before initiating any return

8. Contact Us

📧 Email: syed6816@outlook.com 🌐 Website: shahsonshop.com 🕐 Response time: within 24–48 hours